Pelayanan Publik Prima Berbasis Digital Menuju Pelayanan Masa Depan yang Lebih Baik
Kata Kunci:
Public Services, Excellent and Digital-Based ServicesAbstrak
The aim of this research is to find out excellent digital-based public services: towards better future services. This research uses qualitative research with a descriptive approach. The type of data used in this research is secondary data. Research analysis uses qualitative methods starting from the concept of Public Service according to various experts, then the analysis continues by analyzing the concept of Excellent Service and the Concept of Digital-Based Services. Based on the results of research analysis, it can be concluded that public services in the digital era are characterized by digitalization of services, application of technology, and increased community participation. This transformation brings benefits such as increasing accessibility, efficiency, effectiveness, transparency and accountability. The government needs to continue to encourage the transformation of public services by overcoming various existing challenges. With effective transformation, public services in Indonesia can become more excellent, efficient and effective, so as to increase public satisfaction and create an advanced and prosperous Indonesia
Unduhan
Referensi
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