Penerapan Prinsip-Prinsip Good Governance dalam Kaitannya Kepuasan Masyarakat Terhadap Pelayanan Publik: Sebuah Tinjauan Litelatur

Abstrak

The purpose of this research is to determine the application of good governance principles in relation to public satisfaction with public services. This research uses qualitative research with a descriptive approach. The type of data used in this research is secondary data. Research analysis uses qualitative methods starting from the concept of Good Governance according to various experts, then the analysis continues by analyzing the concept of Public Service and the Concept of Service Quality. Based on the results of the research analysis, it can be concluded that the application of the principles of good governance in relation to public satisfaction with public services has seven elements, namely 1) professionalism: increasing the ability and morale of government administrators so that they are able to provide easy, fast and appropriate services at affordable costs. affordable; 2) Accountability: increasing the accountability of decision makers in all fields involving the interests of society 3) Transparency: good government will be transparent towards its people, both at the central and regional levels; 4) Excellent service: implementation of public services which include good procedures, clarity of rates, certainty of time, ease of access, completeness of facilities and infrastructure as well as friendly and disciplined service; 5) Democracy and Participation: encouraging every citizen to exercise the right to express opinions in the decision-making process, which concerns the interests of society, both directly and indirectly; 6) Efficiency and Effectiveness: ensuring the provision of services to the community by using available resources optimally and responsibly; 7) Rule of law and can be accepted by the entire community: realizing fair law enforcement for all parties without exception, upholding human rights and paying attention to the values ​​that live in society